![]() Frankly, I have wasted hours trying to make things work with this company, bu they are proving to be very unreliable. BTW, the customer service person I spoke with thought my request was more than fair considering you have let my passport sit for 6 weeks with no follow up whatsoever, creating this issue. They don't allow to respond to their comments, so I edited mine. If you are going to respond to a review, you might want to have your facts in order. I also has a nice conservation finally with someone from cooperate, they agreed you had dropped the ball and assured me I would have a solution by COB last Friday, its Monday afternoon and nothing. If you look at their response, again, not accurate, I did complete the form, due to glitch i the system, my renewal needed to be put in new due to the age on my expiration. If you need a passport, this is a total waste of time, and zero service and support. Very Shady and evasive company, I have screen shots and emails to document my horrible experience. For Passport Status, please visit or contact National Passport Information Center at 1-87 or. My passport had been sitting in a que doing nothing for 6 weeks despite a expedited payment of 189, I called and figured out the issue, they cancelled my order without my permission immediately and tell me to apply for a refund, after refusing to allow me to speak to a supervisor. The Clerk's Office does NOT have access to passport information after the application has been mailed from our office. So this means I may have to wait another 3 to 5 weeks to receive my passport! I think I was better off mailing my application directly to the gov. stated that they didn't receive my passport until and the processing time for the expedited service currently takes 3 to 5 weeks and begins the day they receive my application. However, when I checked my passport status the following week, the US State Dept. 27th stating that RushMyPassport had received my passport application and that they were reviewing it. When I tried tracking my order on, the website rerouted me to govworks, which I couldn't log into even after resetting my password. As a result, I had to go to CVS to have my photo retaken. However, the printer wasn't functioning properly and the photo lighting was off. I went to Fedex to print and sign the necessary forms and take my passport photo. In a hurry? Apply online for expedited passport service.I placed an order on Novemfor the expedited service, which is supposed to take 4 to 5 weeks. Visit Rush My Passport - Online Passport Service. Rush My Passport has been obtaining expedited passport in 4.5 weeks. Mondays through Fridays 8 AM to 5PM, call ET 1-87 (TDD/TTY:1-88) ![]() If you need to travel due to a qualified life-or-death emergency, please call the National Passport Information Center for an appointment. Life-or-death emergencies are serious illnesses, injuries, or deaths in your immediate family (parent, legal guardian, child, spouse, sibling, and grandparent) that require you to travel outside the United States within 72 hours (3 business days). Those with qualified life-or-death emergencies are prioritized. Regional passport agencies are offering extremely limited in-person services if you need to travel internationally in the next 72 hours. Delays may be significant so requesting 1-2-day mailing may greatly help. These door-to-door timeframes include both our processing times and mailing times on the front and back end. This timeframe includes both processing of the application and delivery time.Įxpedited service may take up to 10 weeks from the day an application is submitted to the day a new passport is received. Standard service may take up to 14 weeks from the day the application is submitted to the day the passport arrives at your door. ![]() The Department of State's processing times begin when applications are received and not when you mail them. COVID-19 UPDATE: Mailing delays are impacting passport processing.
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